Shipping Policy
Last Updated: July 11, 2026
1. Scope
This Shipping Policy applies to wholesale orders placed with Glamie Jewelry through:
- glamiewholesale.com
- Proforma invoice
- Approved custom quotation
Shipping terms stated in an individual quotation, invoice or agreed Incoterm take priority over this general policy.
2. Ready-to-Ship and Made-to-Order Products
Our collection may include:
Ready-to-Ship Products
Products available in stock are prepared after payment, quantity confirmation and final quality control.
Made-to-Order Products
Some products are manufactured after the order is confirmed.
Production may involve:
- Casting
- Assembly
- Stone setting
- Polishing
- Plating
- Branding
- Quality control
- Packaging
Custom Products
OEM, ODM, private-label and personalized products are produced according to approved specifications and samples.
The estimated preparation or production time will be stated on the product page, quotation, proforma invoice or order confirmation.
3. When Processing Begins
Order preparation or production generally begins after:
- Required payment has cleared.
- Product specifications have been confirmed.
- Sample approval has been received, where required.
- Logo and packaging files have been provided.
- Shipping and billing information has been confirmed.
Delays in providing information or approvals may delay shipment.
4. Shipping Carriers
Depending on destination, package size and customer preference, we may use:
- DHL
- FedEx
- UPS
- Other approved international or domestic carriers
Carrier availability may vary by country.
We may select a different carrier where necessary for security, customs or service reasons.
5. Shipping Costs
Shipping costs depend on:
- Destination
- Package weight
- Package dimensions
- Shipment value
- Carrier
- Delivery speed
- Insurance
- Customs documentation
- Remote-area charges
Shipping fees will be shown at checkout or confirmed in the quotation or invoice.
Additional carrier or customs charges occurring after dispatch may be payable by the buyer where they arise from destination-country requirements.
6. Shipping Address
The buyer is responsible for providing a complete and accurate shipping address.
Before dispatch, please verify:
- Company name
- Contact name
- Street address
- Building and unit number
- City and postal code
- Country
- Telephone number
- Tax or importer information required by customs
We are not responsible for additional costs or delays caused by incorrect or incomplete information supplied by the buyer.
Address changes after dispatch may not be possible and may create carrier fees.
7. International Customs and Taxes
Unless otherwise agreed in writing, the buyer is responsible for:
- Customs duties
- Import VAT
- Sales taxes
- Brokerage charges
- Clearance fees
- Import licenses
- Product registration
- Destination-country compliance
The buyer should confirm local import requirements before placing an order.
Refusal to pay customs charges does not automatically create a right to a full refund.
8. Export and Shipping Documents
Depending on the order and destination, available documentation may include:
- Commercial invoice
- Packing list
- Product descriptions
- Country-of-origin information
- Export documents
- ATR documentation where applicable and available
- Carrier documents
Special document requirements must be communicated before shipment.
Additional costs may apply.
9. Delivery Estimates
Any delivery period is an estimate rather than a guaranteed arrival date unless a separate written guarantee is provided.
Delivery may be affected by:
- Customs procedures
- Carrier delays
- Destination-country inspections
- Public holidays
- Weather
- Security events
- Remote locations
- Incorrect buyer information
- Import restrictions
- Force-majeure events
Production time and carrier transit time are separate.
10. Tracking
Tracking information is provided after dispatch when available.
It may take time for the carrier system to display the first tracking update.
The buyer is responsible for:
- Monitoring tracking
- Responding to carrier requests
- Completing customs-clearance requirements
- Arranging delivery or collection
11. Split Shipments
We may ship an order in separate packages when:
- Products have different completion dates
- Package limits require multiple boxes
- Partial shipment has been agreed
- Customs or safety requirements make it necessary
Any additional shipping costs will be agreed where reasonably possible before dispatch.
12. Risk of Loss
Risk transfer is governed by the agreed Incoterm or written shipping terms.
Where no separate term has been agreed, risk passes to the buyer when the shipment is handed to the carrier, to the extent permitted by applicable law.
Ownership may remain with Glamie Jewelry until full payment has been received.
13. Inspection After Delivery
The buyer must inspect the shipment promptly.
Please check:
- Outer box condition
- Product quantities
- Product codes
- Visible damage
- Missing products
- Incorrect products
- Packaging condition
Visible carrier damage should be reported within 48 hours.
Missing items, incorrect quantities and visible production issues should be reported within 7 calendar days.
14. Shipping Damage
For shipping-damage claims, provide:
- Photographs of the unopened package
- Photographs of the shipping label
- Photographs of the outer damage
- Photographs of the internal packaging
- Photographs of the damaged products
- An unpacking video, where available
All packaging must be retained until the carrier investigation is completed.
15. Delayed or Lost Shipments
A package is not considered lost solely because tracking has temporarily stopped or customs clearance is delayed.
We will request a carrier investigation where appropriate.
The result may depend on:
- Tracking records
- Proof of delivery
- Carrier investigation
- Insurance
- Customs status
- Accuracy of the delivery address
Replacement or refund decisions will be made after the relevant investigation.
16. Refused and Uncollected Shipments
If a shipment is refused, uncollected or returned because the buyer failed to complete customs procedures, the buyer may be responsible for:
- Original shipping
- Return shipping
- Storage fees
- Customs charges
- Carrier penalties
- Re-entry costs
- Damage during return transport
Any approved refund will be calculated after these costs and the condition of returned products are assessed.
17. Contact
For shipping questions:
Email: order@glamie24.com
WhatsApp: +90 506 059 6490
Please include your company name, invoice number and tracking number.