Return and Refund Policy

Last Updated: July 11, 2026

1. B2B Wholesale Policy

Glamie Jewelry operates primarily as a B2B wholesale supplier.

Our products are purchased for resale, distribution, professional use or private-label purposes. Therefore, returns are not processed in the same manner as ordinary consumer retail returns.

Mandatory rights that cannot legally be excluded remain unaffected.

2. Order Inspection

The buyer must inspect the products promptly after delivery and before:

  • Reselling
  • Wearing
  • Engraving
  • Replating
  • Repairing
  • Modifying
  • Repackaging
  • Distributing to final customers

3. Claim Deadlines

Shipping Damage

Visible carrier damage must be reported within:

48 hours of delivery

Production Issues and Quantity Differences

Visible manufacturing defects, incorrect products, missing items or quantity differences must be reported within:

7 calendar days of delivery

Claims after these periods may be rejected where the issue could reasonably have been identified during initial inspection.

4. Required Evidence

A claim should include:

  • Company name
  • Invoice or order number
  • Product code
  • Affected quantity
  • Description of the issue
  • Clear photographs
  • Close-up photographs
  • Video where necessary
  • Packaging photographs
  • Shipping-box photographs for carrier damage

The affected products and packaging must be retained until the claim is resolved.

5. Production Defects

A verified production defect may include:

  • Broken or defective soldering
  • Missing or loose stones upon delivery
  • Non-functional clasps
  • Significant structural cracks
  • Material different from the confirmed specification
  • Incorrect confirmed plating color
  • Incorrect confirmed stone color
  • Incorrect logo placement
  • Significant deviation from an approved sample

Each case will be evaluated against the approved specifications and evidence.

6. Normal Production Variations

The following are not normally defects:

  • Minor weight variation
  • Small dimensional differences
  • Minor plating-tone differences
  • Small stone-position differences
  • Natural stone or pearl variation
  • Normal handmade production marks
  • Differences caused by screen colors
  • Normal plating wear
  • Damage caused after delivery
  • Damage caused by chemicals, perfume or chlorine
  • Scratching caused by storage or friction
  • Damage caused by unauthorized repair or alteration

7. Non-Returnable Products

Unless a verified production error exists, the following are final sale:

  • Custom-designed products
  • Personalized jewelry
  • Name and initial jewelry
  • Logo-engraved products
  • Custom logo tags
  • Private-label products
  • Custom sizes
  • Custom stone colors
  • Custom plating
  • Special chain lengths
  • Made-to-order products
  • Custom packaging
  • Products manufactured from an approved sample

These products cannot normally be returned because of change of mind, unsold inventory or changed branding preferences.

8. Standard Catalog Products

A return request for unused standard catalog products must be submitted within 7 calendar days.

Approval may be granted only when products are:

  • Unused
  • Unworn
  • Unaltered
  • Undamaged
  • Complete
  • In resaleable condition
  • In original packaging

Return approval is discretionary and must be issued in writing before shipment.

Approved non-defective returns may be subject to a restocking fee of up to 15%.

9. Return Authorization

Do not return any product without written authorization.

After approval, we will provide:

  • Return address
  • Required carrier instructions
  • Customs description
  • Documentation requirements
  • Return reference information

Unauthorized returns may be refused.

10. Available Remedies

For a verified issue, we may offer:

  • Repair
  • Replacement
  • Reproduction
  • Replacement components
  • Partial refund
  • Account credit
  • Credit toward a future order
  • Return and refund
  • Another mutually agreed solution

The appropriate remedy depends on the nature, quantity and value of the affected products.

11. Refund Processing

Approved refunds are processed after:

  • The claim has been verified.
  • Returned products have been received and inspected, where required.
  • Applicable shipping, customs or restocking deductions have been calculated.

Refunds may be issued through:

  • The original payment method
  • Bank transfer
  • Store or account credit
  • Another agreed method

Bank, payment-provider and currency-conversion charges may be deducted where they are not caused by Glamie Jewelry.

Processing time may vary by bank or payment provider.

12. Return Shipping

Where a return results from a confirmed Glamie Jewelry error, reasonable shipping arrangements will be agreed in writing.

For non-defective approved returns, the buyer is responsible for:

  • Return shipping
  • Insurance
  • Customs charges
  • Brokerage fees
  • Packaging
  • Risk during return transit

Tracked and insured shipping is recommended.

13. Unauthorized Alterations

Claims may be refused where a product has been:

  • Worn
  • Resold
  • Repaired
  • Engraved
  • Resized
  • Replated
  • Polished
  • Modified
  • Exposed to inappropriate chemicals
  • Handled by another workshop

Contact us before attempting any repair or alteration.

14. Cancellations

Custom and made-to-order products cannot normally be cancelled after production begins.

Approved cancellations may be subject to deductions for:

  • Materials
  • Labor
  • CAD
  • Molds
  • Stone sourcing
  • Components
  • Packaging
  • Payment-processing costs

15. Payment Disputes

Please contact our B2B team and allow a reasonable opportunity to investigate before initiating a payment dispute.

We may provide payment providers with:

  • Order confirmations
  • Sample approvals
  • Correspondence
  • Invoices
  • Tracking
  • Proof of delivery
  • Claim records

16. Contact

Submit return and claim requests to:

Email: order@glamie24.com
WhatsApp: +90 506 059 6490
Recommended Subject: Return or Product Claim – Invoice Number