Frequently Asked Questions
Everything You Need to Know About Working With Glamie Jewelry
At Glamie Jewelry, we aim to make wholesale ordering, custom manufacturing and international shipping as clear as possible.
Below you can find answers to the most common questions about our products, pricing, minimum quantities, plating options, samples, production and delivery.
About Glamie Jewelry
Are you a manufacturer or a reseller?
Glamie Jewelry is an Istanbul-based jewelry manufacturer and wholesale supplier specializing primarily in 925 sterling silver jewelry.
We work with jewelry stores, boutiques, online retailers, designers, distributors and private-label brands worldwide.
Where are you located?
We are based in Istanbul, Turkey, one of the world’s established jewelry manufacturing centers.
Business visits may be arranged by appointment.
When was Glamie Jewelry established?
Glamie Jewelry was founded in 2022.
We focus on wholesale production, custom manufacturing and long-term partnerships with jewelry businesses.
Do you sell retail?
Our wholesale website is intended for business-to-business orders.
Products are supplied to businesses purchasing for resale, distribution or private-label use.
Wholesale Ordering
What is your minimum order quantity?
Our standard minimum order quantity starts from:
5 pieces per design
This allows wholesale customers to test new models, create mixed collections and manage inventory with lower risk.
Custom products, special stones, logo components or private-label packaging may require different minimum quantities.
Can I mix different products in one order?
Yes.
You may combine different product categories in one order, including:
- Rings
- Earrings
- Necklaces
- Bracelets
- Hand bracelets
- Ear cuffs
- Piercings
- Tennis jewelry
- Personalized products
The applicable MOQ must still be met for each selected design.
Is there a minimum total order value?
Any applicable minimum total order value will be shown during account approval, checkout or quotation.
Large custom and private-label projects are evaluated separately.
How do I place a wholesale order?
You can place an order by:
- Creating a wholesale account
- Browsing the collection
- Selecting products and quantities
- Submitting the order
- Receiving final price confirmation where required
- Completing payment
- Waiting for preparation or production
- Receiving shipping and tracking details
Custom and large mixed orders may be processed through a quotation or proforma invoice.
Do I need a business to order?
Our platform is designed for business customers.
During account registration, we may request information such as:
- Company name
- Website or social-media page
- Business email
- Billing and shipping details
- Tax or registration information, where applicable
New businesses preparing to launch may also apply.
Can I order directly through WhatsApp or email?
Yes.
Wholesale orders, custom requests and quotations may also be discussed through our official business email or WhatsApp channel.
Final specifications and prices should always be confirmed in writing before payment and production.
Products and Materials
What material do you use?
Our main production material is 925 sterling silver.
Depending on the project, we may also offer selected production in:
- 14K gold
- Brass
- Mixed-material designs
Material availability depends on the design, quantity and technical requirements.
Are your products stamped 925?
925 stamping is available for sterling silver products where the product structure and size allow it.
Please confirm any specific hallmark or logo requirements before production.
Do you offer solid and hollow products?
Yes.
Depending on the product design, we may offer:
- Solid production
- Hollow production
- Lightweight versions
- Premium-weight versions
The most suitable production method depends on durability, target price and product structure.
What types of stones do you use?
Available stone options may include:
- Cubic zirconia
- Synthetic stones
- Natural stones
- Pearls
- Glass stones
- Enamel
- Custom stone colors and shapes
Availability may vary according to the required size, color and order quantity.
Can I request different stone colors?
Yes.
Many of our designs can be produced with different stone colors.
Common options may include:
- White
- Black
- Green
- Blue
- Navy
- Aqua
- Pink
- Red
- Multicolor
Please contact our B2B team to confirm availability for a specific design.
Are your products nickel-free and lead-free?
Nickel-free and lead-free production options are available upon request.
If your destination market has specific compliance or testing requirements, please inform us before sample or bulk production.
Plating and Finishes
Which plating options do you offer?
Depending on the product, available finishes may include:
- Rhodium plating
- Yellow gold plating
- Rose gold plating
- Protective water-resistant coating
- Tarnish-resistant finishing
- Vermeil
- Two-tone plating
- Black rhodium
- Custom color options
Not every finish is suitable for every product.
Are your products waterproof?
We offer protective plating options designed to improve resistance to water, moisture, daily wear and tarnishing.
However, plated jewelry should not be treated as permanently waterproof or guaranteed never to fade.
Plating durability depends on:
- Plating thickness
- Frequency of wear
- Skin chemistry
- Contact with perfume and cosmetics
- Exposure to chlorine or salt water
- Storage conditions
- Cleaning methods
For the best results, products should be used and cared for according to our jewelry-care recommendations.
What plating thicknesses are available?
Standard plating specifications may range from approximately:
0.20 to 1 micron
Thicker or premium plating options may be available for selected projects.
The appropriate thickness depends on the product category, target price and durability requirements.
Do you offer vermeil?
Yes.
Vermeil is available for selected 925 sterling silver products.
It is suitable for customers looking for a more premium gold finish and higher-value retail positioning.
The gold tone, thickness and technical specifications are confirmed separately for each project.
Can you match a specific gold color?
For custom or larger orders, we may review:
- Reference photographs
- Existing products
- Physical samples
- Brand color requirements
A plating sample may be recommended before bulk production.
Small differences may occur between batches because plating includes chemical and manual production processes.
Custom Manufacturing
Do you offer custom jewelry manufacturing?
Yes.
We provide OEM and ODM jewelry manufacturing services.
You may send us:
- A reference image
- Sketch
- Technical drawing
- CAD or 3D file
- Physical sample
- Mood board
- Product idea
Our team will review the project and recommend a suitable production method.
What is the difference between OEM and ODM?
OEM manufacturing is suitable when you already have your own design, drawing, CAD file or sample.
ODM manufacturing is suitable when you have an idea or reference but need assistance developing the final product.
Can you manufacture from a photograph?
In many cases, yes.
However, a reference image may not contain all necessary dimensions or technical details.
We may recommend adjustments to improve:
- Strength
- Comfort
- Stone security
- Production consistency
- Wearability
Customers are responsible for ensuring that submitted designs and references do not violate third-party intellectual-property rights.
Can you engrave my logo?
Yes.
Depending on the design, branding options may include:
- Laser engraving
- Stamped logo
- Custom logo charm
- Branded extension tag
- Custom product cards
- Private-label packaging
A clear vector logo file is preferred.
Can you create custom packaging?
Yes.
Private-label packaging options may include:
- Jewelry cards
- Pouches
- Boxes
- Logo stickers
- Barcode labels
- SKU labels
- Product-care cards
Custom packaging may require additional minimum quantities, cost and production time.
Can you make matching collections?
Yes.
We can develop matching products such as:
- Necklace and earring sets
- Bracelet and necklace sets
- Matching rings
- Multiple stone-color variations
- Different plating versions
- Coordinated private-label collections
Samples
Can I order samples before bulk production?
Yes.
Sample orders are available for catalog products and custom projects.
Samples allow you to evaluate:
- Material quality
- Dimensions
- Product weight
- Stone setting
- Plating color
- Surface finish
- Clasp quality
- Packaging
Are samples charged at the wholesale price?
Sample pricing may be higher than bulk pricing because small-quantity production often involves additional setup, casting, sourcing and development costs.
Any applicable charges are confirmed before sample production.
Are sample fees refundable?
Sample or development fees are not automatically refundable.
For some larger production projects, part of the fee may be credited toward the bulk order when agreed in writing before development begins.
How long does sample production take?
Sample timing depends on:
- Design complexity
- Material
- Mold or CAD requirements
- Stone availability
- Plating
- Number of revisions
An estimated timeline is provided after technical evaluation.
Pricing and Payments
How are your prices calculated?
Product prices may be calculated using:
Silver cost based on product weight + labor cost + additional options
Additional options may include:
- Stones
- Components
- Plating
- Vermeil
- Custom logos
- Packaging
- CAD or mold development
Why can product prices change?
Silver is an internationally traded material, so the raw-material cost may change according to the market price.
For this reason:
- Quotations may have a limited validity period
- Reorder prices may differ
- Final prices may be confirmed on the order date
- Large orders may require price reconfirmation
Are product weights exact?
Product weights are approximate unless otherwise confirmed.
Small variations may occur because of:
- Manual production
- Casting
- Polishing
- Stone setting
- Size differences
- Production tolerances
Final invoicing terms are confirmed according to the agreed pricing method.
Which payment methods do you accept?
Available payment options may include:
- Bank transfer
- Card payment
- Secure online payment link
- Other approved business-payment methods
Availability depends on the customer’s country, order value and account status.
Do you require payment before production?
For new customers and custom products, full or partial advance payment may be required before production begins.
The applicable payment terms are shown on the quotation or proforma invoice.
Production
Are all products in stock?
Not necessarily.
Our website may contain both:
- Ready-to-order products
- Made-to-order products
Availability is confirmed during order processing.
How long does production take?
Production time depends on:
- Product availability
- Quantity
- Design complexity
- Stone sourcing
- Plating requirements
- Customization
- Packaging
- Current production capacity
An estimated lead time is provided after the order details and payment are confirmed.
When does the production period begin?
Production time normally begins after:
- Payment has been received
- Product specifications are confirmed
- Sample approval is completed, where required
- Logo and packaging files are supplied
- All necessary customer instructions are received
Can I request urgent production?
Urgent orders may be reviewed according to production capacity.
Rush production is not always possible and may involve additional charges.
Please contact our B2B team before placing an urgent order.
Can I change an order after confirmation?
Changes should be requested as early as possible.
Once materials have been purchased, molds created, stones sourced or production started, changes may result in:
- Additional costs
- New samples
- Longer production time
- Cancellation restrictions
Custom products cannot normally be cancelled after production begins.
Quality Control
How do you inspect products?
Our quality-control process may include:
- Structure and casting checks
- Stone-setting inspection
- Soldering checks
- Jump-ring and chain inspection
- Clasp testing
- Surface and polishing review
- Plating inspection
- Logo-position check
- Quantity control
- Final packaging inspection
Will every product be exactly identical?
Jewelry production includes manual processes.
Small differences may occur in:
- Weight
- Dimensions
- Stone position
- Plating tone
- Surface finishing
- Natural stones or pearls
Small production tolerances are normal and do not automatically indicate a defect.
What happens if there is a production issue?
Please contact our B2B team within the period stated in our Returns, Claims & Production Issues Policy.
You may be asked to provide:
- Order number
- Product code
- Affected quantity
- Clear photographs
- Close-up video
- Packaging photographs
After review, possible solutions may include repair, replacement, reproduction, account credit or another agreed resolution.
Shipping and Customs
Do you ship worldwide?
Yes.
We work with wholesale customers in the United States, Europe, the United Kingdom, the Middle East and other international markets.
Shipping availability is confirmed according to the destination.
Which shipping companies do you use?
Depending on the destination and order requirements, we may use:
- DHL
- FedEx
- UPS
- Other approved logistics providers
Will I receive a tracking number?
Yes.
Tracking information is provided after the order has been dispatched.
How much does shipping cost?
Shipping costs depend on:
- Destination
- Package weight
- Package dimensions
- Shipment value
- Selected carrier
- Delivery speed
The shipping price is confirmed before dispatch or included in the quotation where applicable.
How long does delivery take?
Delivery time depends on:
- Destination country
- Carrier
- Selected service
- Customs clearance
- Local holidays
- Weather or operational delays
Estimated delivery times are not guaranteed and do not include unexpected customs delays.
Who pays customs duties and import taxes?
Unless otherwise agreed in writing, the buyer is responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage charges
- Local clearance fees
Import requirements vary by country.
Which shipping documents can you provide?
Available documents may include:
- Commercial invoice
- Packing list
- Product descriptions
- Country-of-origin information
- Available export documentation
Any special documentation requirements should be confirmed before shipment.
Returns and Claims
Can I return wholesale products because I changed my mind?
Wholesale returns are not handled like standard retail returns.
Custom, personalized, private-label, logo-branded and specially produced items are generally final sale unless there is a verified manufacturing issue.
Return requests for eligible standard products must be approved in writing.
How quickly must I report a problem?
Visible production defects, incorrect products, missing items and quantity discrepancies should generally be reported within:
7 calendar days of delivery
Visible shipping damage should generally be reported within:
48 hours of delivery
Please review the full Returns, Claims & Production Issues Policy for detailed requirements.
Can I return a product without approval?
No.
Products must not be returned without written authorization and official return instructions from our B2B team.
Unauthorized returns may be refused.
Product Care
How should plated silver jewelry be cared for?
We recommend:
- Avoiding direct contact with perfume
- Avoiding chlorine and cleaning chemicals
- Removing jewelry before swimming
- Drying products after contact with water
- Storing each piece separately
- Keeping jewelry in a dry environment
- Cleaning gently with a soft cloth
- Avoiding abrasive products
Proper care helps maintain the surface finish and plating for longer.
Can sterling silver tarnish?
Sterling silver may naturally react with air, moisture, chemicals and skin chemistry over time.
Rhodium or protective plating can help reduce surface tarnishing, but proper storage and care remain important.
Business Support
Can you help me choose products for my market?
Yes.
Our B2B team can assist with:
- Product selection
- Collection planning
- Stone-color options
- Plating options
- Sample orders
- Custom manufacturing
- Private-label packaging
- Reorders
Can I reorder the same product later?
Yes, subject to material and component availability.
For faster processing, provide:
- Previous invoice number
- Product code
- Quantity
- Plating color
- Stone color
- Size
- Packaging details
Reorder pricing may change according to the current silver rate and production costs.
How can I contact Glamie Jewelry?
You can contact our wholesale team through:
- Website contact form
- Business email
- Telephone
- Official social-media accounts
Please include your company name, country and request details so we can assist you more efficiently.
Still Have Questions?
Our B2B team is ready to help with wholesale orders, custom manufacturing, samples, plating options and international shipping.